In what form should schedule changes or delays be communicated to passengers?

Schedule changes or delays should be communicated to passengers primarily through public announcements and visual displays. This method ensures the widest possible reach and immediate accessibility for all passengers, including those who may not have access to email or social media. Public announcements made over intercoms allow for real-time updates, alerting passengers at critical points, such as train stations or platforms.

Visual displays, such as electronic boards, reinforce the information being announced and provide clarity on any changes in service. This dual approach caters to varied passenger needs, including those who may be hearing-impaired or those who prefer visual cues over audio. Timeliness and clarity are crucial in public transportation, making this combination of communication methods the most effective for keeping passengers well-informed.

While other options like email notifications, social media updates, and personal conversations can be valuable supplementary methods of communication, they do not guarantee the same immediacy and visibility that public announcements and visual displays provide in busier transit environments.