In what situation must an assistant conductor call for emergency services?

An assistant conductor must call for emergency services when there is an injury or a medical emergency because the safety and well-being of passengers is the top priority in such situations. In the event of a medical issue, such as a passenger experiencing a severe health crisis or injury, it is crucial to seek immediate professional help to provide appropriate care. This action ensures that any urgent medical needs are addressed promptly, minimizing the potential for further harm and ensuring that any necessary medical personnel can reach the scene as quickly as possible.

In contrast, a minor delay, a passenger complaint, or an equipment malfunction do not typically require emergency services. While these situations may need to be managed and can affect the overall operation of the transit system, they do not pose an immediate risk to life or health, and can often be dealt with through normal operational procedures rather than necessitating emergency response. Thus, the call to engage emergency services is reserved for more critical scenarios, specifically those involving injuries or medical emergencies.